Shipping & Returns

Return and Exchange Policy At COMMON SENSE JANITORIAL SUPPLIES AND
EQUIPMENT,LLC, customer satisfaction is our top priority and we want you
to be completely satisfied with your purchase. PLEASE INSPECT YOUR
ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY
PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE
SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. Always inspect your
product for visible damage before the carrier leaves. Make notations on
your delivery receipt if you find any damage to the exterior of the
package. If you are not satisfied with your purchase, you can return or
exchange the product within 14 days of receipt as long as the product is
returned in new, unused, and resalable condition inside its original
packaging.

All products properly returned under this policy are eligible
for a full refund, which may include credit to the original method of
payment. We will credit you for the total purchase price, upon receipt
of the product, less any applicable restocking fees. A restocking charge
may apply to specifically noted products. Fees may apply if not
returned in original packaging. Return shipping costs will be at the
customer's expense, unless there was a shipping error on our part. All
returns will be inspected prior to issuing credit. Also, credit card
companies vary in the time they take to post credits.

Please contact
customer service at customerservice at info@csbsi.com
or for further instructions on your return and to receive an RMA
(Return Merchandise Authorization) number. In the unlikely event that
your order is incorrect, missing parts, damaged or defective, please
call us within 30 days and we will send you the correct product,
replacement product, or replacement parts at no cost to you. Our
customer service hours are Mon-Fri 8:00 AM to 4:00 PM CST. SHIPPING All
orders are delivered within the Continental USA on Business* (Mon-Fri)
days. Arrival times/dates are estimates and do not include the day
orders are placed or shipped.

We will do everything possible to expedite
your order, however we *cannot and do not guarantee* specific times or
dates of arrival. It is crucial that you provide accurate and complete
recipient shipping information (physical street address - UPS, FedEx and
other carriers cannot deliver to a PO Box) & a correct recipient
phone number. Include bldg#, floor, business name, suite#, apt#, etc. We
are not responsible for replacing or reshipping packages sent to
incorrect or incomplete recipient addresses & recipient phone
numbers. You will be charged, and agree to pay, a $10.00 address
correction, plus all other shipping and/or return shipping charges
resulting from incorrect or incomplete recipient information provided.


If the recipient is not at home, carrier at their discretion, may or may
not leave the package at recipient's front door.